Where do you ship to?
Products are Australian made and we ship worldwide via DHL Express (Air) in approx. 8 - 10 business days after your product has been produced. We offer flat rate shipping to many countries around the world. If you are local, we offer flat rate courier delivery to our local customers here in Australia. If you are even more local, you are very welcome to pick up your Stair/Ladder from our factory on the Central Coast of NSW.
How do I get a quote?
Use our online configurator/product builder or quote form: Quote Page. Provide your floor-to-floor height, run length, and images/sketches of the installation space. A custom quote will then be prepared for you. When you are ready to order: 1. Review and approve/sign your quote document that you have received in an email. 2. Follow document link to pay a 50% deposit. 3. Receive Technical Drawings for approval (revisions included). 4. Once approved, production begins, and you will be informed of the estimated production due date. 5. Balance invoice will be due before dispatch. 6. Your order is packed and shipped via DHL Express.
What is the difference between a folding Stair and a folding Ladder?
Stairs (available in both Fixed-Top-Step and Full-Fold Design): Custom-sized, designed with a lower angle (50-60 degrees) and featuring our patented bi-folding aluminium handrail and optional locks & sprung gate (for fixed top step design only). Best suited for mezzanines, lofts, or high- use spaces where a stair-like solution is required. • Ladders (available in both Fixed-Top-Step and Full-Fold Design): Custom-sized, steeper angle (60-70 degrees) with fewer treads and no automatic handrail (fixed aluminium handrail and locks optional). Ideal for attics, tight storage, and access points with limited run length where a compact solution is required. Additional: Difference between Fixed-Top-Step and Full-Fold Design: • The Fixed-Top-Step Stair/Ladder design features a fixed top tread with additional cross support for enhanced stability. This top tread remains in place when the stair/ladder folds away, providing a solid anchor point but maintaining a partial structure on the wall. Incontrast, the Full-Fold design eliminates the fixed top tread by using a bolt and catch plate mechanism, allowing the entire unit to fold seamlessly along its full length. This creates a sleeker, uninterrupted façade when stored
