FAQ
What is the difference between a folding Stair and a folding Ladder?
• Stairs (available in both Fixed-Top-Step and Full-Fold Design): Custom-sized, designed with a lower angle (50-60 degrees) and featuring our patented bi-folding aluminium handrail and optional locks & sprung gate (for fixed top step design only). Best suited for mezzanines, lofts, or high-use spaces where a stair-like solution is required. • Ladders (available in both Fixed-Top-Step and Full-Fold Design): Custom-sized, steeper angle (60-70 degrees) with fewer treads and no automatic handrail (fixed aluminium handrail and locks optional). Ideal for attics, tight storage, and access points with limited run length where a compact solution is required. Additional: Difference between Fixed-Top-Step and Full-Fold Design: • The Fixed-Top-Step Stair/Ladder design features a fixed top tread with additional cross support for enhanced stability. This top tread remains in place when the stair/ladder folds away, providing a solid anchor point but maintaining a partial structure on the wall. Incontrast, the Full-Fold design eliminates the fixed top tread by using a bolt and catch plate mechanism, allowing the entire unit to fold seamlessly along its full length. This creates a sleeker, uninterrupted façade when stored.
Is the width customisable for these products?
Two widths are available: • Wide - 715mm • Narrow - 575mm Widths are fixed at this stage of production.
Where in my house can these be installed?
They can be installed almost anywhere: mezzanines, lofts, attics, storage spaces, to access rooftop hatches, or tiny homes. They are primarily designed for indoor use but can be prepared for outdoor applications with special UV and water-resistant coatings.
What is the similarity in the basic Bamboo structure of both products?
The basic Bamboo structure or body and the folding function is the same for both Stairs and Ladders, but with slightly differing dimensions.
Can these products be installed in an Outdoor setting?
The Stair & Ladder range was originally designed for outdoor use, utilizing non-ferrous metals to prevent rust and corrosion. However, due to popular demand, our products have found a significant market for indoor applications as well. Regardless we have still maintained the same level of high quality components. To make the products suitable for outdoor use, we simply incorporate a UV and water-resistant polyurethane sealer. This sealer provides an extra layer of protection, ensuring the durability of our products even in outdoor environments with potential exposure to sunlight and moisture. Rest assured that the addition of the sealer does not compromise the quality or functionality of our products. It simply adapts them to meet the specific needs of indoor installations, making them resistant to rust and corrosion while maintaining their structural integrity.
How do I decide whether to choose a Stair or a Ladder?
The choice between a Stair and a Ladder depends on your specific situation and available space. For instance, if you have limited space along the floor/wall where the product wil be placed, a Ladder with a steeper angle, fewer treads, and a shorter run may be the better option. On the other hand, if you have more room available, you can opt for a lower angle and choose the Stair version. Keep in mind that Stairs are generally more expensive due to their lower angle, longer stringer, more treads, and patented bi-folding handrail mechanism and rail.
Are these products hard to install?
We recommend qualified carpenters for installation, but competent handypersons can install using our detailed step-by-step instructions and video guides. Products ship disassembled and flat-packed for cost efficiency and require assembly before installation. Bcompact offers installation services within a limited distance from our NSW, Australia, factory (delivery and installation fees apply).
What warranty do you provide?
Our customized Folding Stairs and Ladders include an automatic 1-year warranty when the Instruction Manual has been followed step-by-step. In addition, we offer a Conditional Lifetime Warranty if the unit has been properly installed and the required photos and videos are submitted for verification. Alternatively, you may book a video cal with us for verification. Full warranty verification guide and terms and conditions are available upon request.
Are they easy to open and close?
Yes. Al units are equipped with counterbalanced spring mechanisms, making operation feel nearly weightless. They can be safely opened and closed from either ground or landing level (within average height ranges). Designed for ease of use by teenagers, adults, and elderly individuals.
Is it compliant with building code regulations for Stairs & Handrails?
Both the Ladders and Stairs are meticulously constructed with close adherence to the guidelines set forth by 'AS 1657-4.2.1. Fixed platforms, walkways, and ladders' and NCC 3.9.1.2. Although both versions are classified as ladders, it's important to note that the stair version is equipped with a handrail and optional gate, and can achieve tread rise and run measurements similar to traditional stair requirements. However, due to their innovative side-folding design mechanisms and compact functionality, these products represent a unique offering not entirely covered by existing standardisations. As a result, our team is continuously working to align with the evolving testing legislation, ensuring that our Folding Ladders and Folding Stairs meet the highest safety and quality standards.
Can I see a Stair or Ladder before I buy?
We do not have a public showroom, but appointments can be arranged at our NSW factory. In some cases, existing customers may allow a viewing of their installation. We also offer video consultations (30 minutes complimentary, charges apply thereafter).
What is the load bearing capacity?
Our Ladder and Stair products are subjected to rigorous in-house testing to ensure safety and performance. The Ladder has been tested to a Safe Working Load (SWL) of 175 kg, while the Stair has been tested to an SWL of 200 kg. is part of our quality assurance process, we conduct a specialized "Breaking Test Video" internally. In this test, we place incremental weight on a single tread in the iddle of the Ladder and observe the results. During our latest Breaking Test, the testing equipment reached its limit at 1020 kg (2250 lbs), but notably, the tread and ladder itself remained intact. This demonstrates the remarkable strength and resilience of our products. One of the key reasons behind the exceptional durability of our products is the material we use: Bamboo. We exclusively choose Bamboo due to its incredibly high tensile strength, making it an ideal choice for ensuring the longevity and reliability of our Ladder and Stair offerings.
Where do you ship to?
Products are Australian made and we ship worldwide via DHL Express (Air) in approx. 8 - 10 business days after your product has been produced. We offer flat rate shipping to many countries around the world. If you are local, we offer flat rate courier delivery to our local customers here in Australia. If you are even more local, you are very welcome to pick up your Stair/Ladder from our factory on the Central Coast of NSW.
What materials are they made from?
Al products are made from specially engineered, FSC-certified bamboo composite ply, chosen for its high tensile strength, durability, aesthetic appeal, and sustainability.
How do I get a quote?
Use our online configurator/product builder or quote form. Provide your floor-to-floor height, run length, and images/sketches of the installation space. A custom quote will then be prepared for you.
What finishes do you offer?
We offer two finishes: • Sealed - clear polyurethane protective coating (for outdoor applications we use a special UV + Water Resistant Sealer). • Stained & Sealed - choice of stain from our colour chart, with a protective topcoat sealer. Note: Colour matching may vary slightly. White and Black require multiple coats at higher cost.
How do I order and what does that involve?
1. Review and approve/sign your quote document that you have received in an email. 2. Follow document link to pay a 50% deposit. 3. Receive Technical Drawings for approval (revisions included). 4. Once approved, production begins, and you wil be informed of the estimated production due date. 5. Balance invoice will be due betore dispatch. 6. Your order is packed and shipped via DHL Express.
Are there other security features?
Yes. The Folding Stair includes a bi-folding handrail and optional sprung gate (for fixed top step design only). Both stairs and ladders can be fitted with locks in closed positions for child safety or security. A top lock is available only for the Fixed-Top-Step design, this enables the unit to be locked in the open position. For unique situations we also offer extended fixed top steps.
What are the lead times?
Typical production lead times are 4-6 weeks from Technical Drawings approval. Rush order 2-3 weeks options are available for an extra fee. Transit time with DHL Express is usually 5-8 business days worldwide.
Can I return a product?
Because each product is custom-made to your specifications, we're not able to accept returns in most cases. That said, if a verified technical defect is found before installation, we'll work closely with you to resolve the issue and provide a suitable solution.
What happens if components are missing or the goods have been damaged?
The requirement is to check the condition of the package upon arrival for any damage to the outer package, record everything in detail by taking lots of photos and / or videos. Do the same with content once you have opened the package, if you find any damaged parts or missing items, contact us immediately including all photos / record. Do not install until the matter is resolved.
I still have more questions; can I contact you?
Email: info@bcompact.coml sales@bcompact.com l support@bcompact.com Website: www.bcompact.com Factory: Central Coast, NSW, Australia +61468397808/+61447726533 in Australia (Rerouted to Australia HQ).
What is the difference between a folding Stair and a folding Ladder?
• Stairs (available in both Fixed-Top-Step and Full-Fold Design): Custom-sized, designed with a lower angle (50-60 degrees) and featuring our patented bi-folding aluminium handrail and optional locks & sprung gate (for fixed top step design only). Best suited for mezzanines, lofts, or high-use spaces where a stair-like solution is required. • Ladders (available in both Fixed-Top-Step and Full-Fold Design): Custom-sized, steeper angle (60-70 degrees) with fewer treads and no automatic handrail (fixed aluminium handrail and locks optional). Ideal for attics, tight storage, and access points with limited run length where a compact solution is required. Additional: Difference between Fixed-Top-Step and Full-Fold Design: • The Fixed-Top-Step Stair/Ladder design features a fixed top tread with additional cross support for enhanced stability. This top tread remains in place when the stair/ladder folds away, providing a solid anchor point but maintaining a partial structure on the wall. Incontrast, the Full-Fold design eliminates the fixed top tread by using a bolt and catch plate mechanism, allowing the entire unit to fold seamlessly along its full length. This creates a sleeker, uninterrupted façade when stored.
Is the width customisable for these products?
Two widths are available: • Wide - 715mm • Narrow - 575mm Widths are fixed at this stage of production.
Where in my house can these be installed?
They can be installed almost anywhere: mezzanines, lofts, attics, storage spaces, to access rooftop hatches, or tiny homes. They are primarily designed for indoor use but can be prepared for outdoor applications with special UV and water-resistant coatings.
What is the similarity in the basic Bamboo structure of both products?
The basic Bamboo structure or body and the folding function is the same for both Stairs and Ladders, but with slightly differing dimensions.
Can these products be installed in an Outdoor setting?
The Stair & Ladder range was originally designed for outdoor use, utilizing non-ferrous metals to prevent rust and corrosion. However, due to popular demand, our products have found a significant market for indoor applications as well. Regardless we have still maintained the same level of high quality components. To make the products suitable for outdoor use, we simply incorporate a UV and water-resistant polyurethane sealer. This sealer provides an extra layer of protection, ensuring the durability of our products even in outdoor environments with potential exposure to sunlight and moisture. Rest assured that the addition of the sealer does not compromise the quality or functionality of our products. It simply adapts them to meet the specific needs of indoor installations, making them resistant to rust and corrosion while maintaining their structural integrity.
How do I decide whether to choose a Stair or a Ladder?
The choice between a Stair and a Ladder depends on your specific situation and available space. For instance, if you have limited space along the floor/wall where the product wil be placed, a Ladder with a steeper angle, fewer treads, and a shorter run may be the better option. On the other hand, if you have more room available, you can opt for a lower angle and choose the Stair version. Keep in mind that Stairs are generally more expensive due to their lower angle, longer stringer, more treads, and patented bi-folding handrail mechanism and rail.
Are these products hard to install?
We recommend qualified carpenters for installation, but competent handypersons can install using our detailed step-by-step instructions and video guides. Products ship disassembled and flat-packed for cost efficiency and require assembly before installation. Bcompact offers installation services within a limited distance from our NSW, Australia, factory (delivery and installation fees apply).
What warranty do you provide?
Our customized Folding Stairs and Ladders include an automatic 1-year warranty when the Instruction Manual has been followed step-by-step. In addition, we offer a Conditional Lifetime Warranty if the unit has been properly installed and the required photos and videos are submitted for verification. Alternatively, you may book a video cal with us for verification. Full warranty verification guide and terms and conditions are available upon request.
Are they easy to open and close?
Yes. Al units are equipped with counterbalanced spring mechanisms, making operation feel nearly weightless. They can be safely opened and closed from either ground or landing level (within average height ranges). Designed for ease of use by teenagers, adults, and elderly individuals.
Is it compliant with building code regulations for Stairs & Handrails?
Both the Ladders and Stairs are meticulously constructed with close adherence to the guidelines set forth by 'AS 1657-4.2.1. Fixed platforms, walkways, and ladders' and NCC 3.9.1.2. Although both versions are classified as ladders, it's important to note that the stair version is equipped with a handrail and optional gate, and can achieve tread rise and run measurements similar to traditional stair requirements. However, due to their innovative side-folding design mechanisms and compact functionality, these products represent a unique offering not entirely covered by existing standardisations. As a result, our team is continuously working to align with the evolving testing legislation, ensuring that our Folding Ladders and Folding Stairs meet the highest safety and quality standards.
Can I see a Stair or Ladder before I buy?
We do not have a public showroom, but appointments can be arranged at our NSW factory. In some cases, existing customers may allow a viewing of their installation. We also offer video consultations (30 minutes complimentary, charges apply thereafter).
What is the load bearing capacity?
Our Ladder and Stair products are subjected to rigorous in-house testing to ensure safety and performance. The Ladder has been tested to a Safe Working Load (SWL) of 175 kg, while the Stair has been tested to an SWL of 200 kg. is part of our quality assurance process, we conduct a specialized "Breaking Test Video" internally. In this test, we place incremental weight on a single tread in the iddle of the Ladder and observe the results. During our latest Breaking Test, the testing equipment reached its limit at 1020 kg (2250 lbs), but notably, the tread and ladder itself remained intact. This demonstrates the remarkable strength and resilience of our products. One of the key reasons behind the exceptional durability of our products is the material we use: Bamboo. We exclusively choose Bamboo due to its incredibly high tensile strength, making it an ideal choice for ensuring the longevity and reliability of our Ladder and Stair offerings.
Where do you ship to?
Products are Australian made and we ship worldwide via DHL Express (Air) in approx. 8 - 10 business days after your product has been produced. We offer flat rate shipping to many countries around the world. If you are local, we offer flat rate courier delivery to our local customers here in Australia. If you are even more local, you are very welcome to pick up your Stair/Ladder from our factory on the Central Coast of NSW.
What materials are they made from?
Al products are made from specially engineered, FSC-certified bamboo composite ply, chosen for its high tensile strength, durability, aesthetic appeal, and sustainability.
How do I get a quote?
Use our online configurator/product builder or quote form. Provide your floor-to-floor height, run length, and images/sketches of the installation space. A custom quote will then be prepared for you.
What finishes do you offer?
We offer two finishes: • Sealed - clear polyurethane protective coating (for outdoor applications we use a special UV + Water Resistant Sealer). • Stained & Sealed - choice of stain from our colour chart, with a protective topcoat sealer. Note: Colour matching may vary slightly. White and Black require multiple coats at higher cost.
How do I order and what does that involve?
1. Review and approve/sign your quote document that you have received in an email. 2. Follow document link to pay a 50% deposit. 3. Receive Technical Drawings for approval (revisions included). 4. Once approved, production begins, and you wil be informed of the estimated production due date. 5. Balance invoice will be due betore dispatch. 6. Your order is packed and shipped via DHL Express.
Are there other security features?
Yes. The Folding Stair includes a bi-folding handrail and optional sprung gate (for fixed top step design only). Both stairs and ladders can be fitted with locks in closed positions for child safety or security. A top lock is available only for the Fixed-Top-Step design, this enables the unit to be locked in the open position. For unique situations we also offer extended fixed top steps.
What are the lead times?
Typical production lead times are 4-6 weeks from Technical Drawings approval. Rush order 2-3 weeks options are available for an extra fee. Transit time with DHL Express is usually 5-8 business days worldwide.
Can I return a product?
Because each product is custom-made to your specifications, we're not able to accept returns in most cases. That said, if a verified technical defect is found before installation, we'll work closely with you to resolve the issue and provide a suitable solution.
What happens if components are missing or the goods have been damaged?
The requirement is to check the condition of the package upon arrival for any damage to the outer package, record everything in detail by taking lots of photos and / or videos. Do the same with content once you have opened the package, if you find any damaged parts or missing items, contact us immediately including all photos / record. Do not install until the matter is resolved.
I still have more questions; can I contact you?
Email: info@bcompact.coml sales@bcompact.com l support@bcompact.com Website: www.bcompact.com Factory: Central Coast, NSW, Australia +61468397808/+61447726533 in Australia (Rerouted to Australia HQ).
Get the latest news, product releases and information about sustainable, space creating living.
Get the latest news, product releases and information about sustainable, space creating living.
Get the latest news, product releases and information about sustainable, space creating living.
Get the latest news, product releases and information about sustainable, space creating living.